Returns Policy

Returns Policy

Our 7-day return window for unused, unopened products. Read what qualifies, how to start a return, and how refunds work.

Last updated: May 2026

Our Return Window

We accept returns of unused, sealed bottles in their original packaging within 7 days of delivery. Because Vagiclav is a personal-care product intended for intimate use, opened bottles cannot be returned for hygiene and safety reasons — no exceptions.

What Can Be Returned

  • Sealed, unopened bottles with the security seal intact
  • Bottles in original packaging with no signs of tampering or use

What Cannot Be Returned

  • Any bottle where the seal has been broken or the packaging has been opened
  • Bottles showing any sign of use
  • Sale or clearance items (these are final sale)
  • Bulk orders that have already been dispatched

How to Return

  1. WhatsApp +1 (658) 212-9681 or email vagiclav@gmail.com within 7 days of delivery, including your order number and reason for return.
  2. Wait for our return authorization — we'll provide return instructions.
  3. For Maypen-area customers: we can arrange to collect your return during our Saturday delivery rounds.
  4. For Jamaica (other parishes): ship via Knutsford at your own cost.
  5. For international customers: return shipping is the customer's responsibility. We recommend tracked airmail. Note that for low-value items, international return shipping often exceeds the product cost — we may offer a partial refund without requiring physical return.
  6. Once we receive and inspect the items, we'll process your refund.

Refund Processing

Refunds are processed via the same payment method used for the original payment, typically within 3–5 business days of receiving the returned items. International refunds via Wise/PayPal may take an additional 1–3 business days to appear in your account.

Original delivery costs (Knutsford fees, international shipping) are non-refundable. Return shipping is the customer's responsibility, except in cases of damaged or incorrect items (see below).

Damaged or Wrong Items

If you received a damaged bottle or the wrong order, WhatsApp us within 48 hours of pickup/delivery with photos. We'll cover the cost of a replacement and arrange new delivery at our expense — no questions asked.

Adverse Reactions

Vagiclav uses well-tolerated ingredients, but individual reactions can occur. If you experience irritation, burning, or any unexpected reaction:

  • Discontinue use immediately and rinse with warm water
  • If symptoms are severe or persistent, see a healthcare provider
  • Contact us — we'll listen and work with you in good faith on a case-by-case basis

Cancellations

You can cancel an order any time before it dispatches. Once your order is on its way via Knutsford, it falls under the standard return policy. WhatsApp us as soon as possible to cancel.

Exchanges

We don't process direct exchanges. If you'd like a different product, please return the original (per the policy above) and place a new order.

Questions?

We want every Vagiclav customer to be happy. If something isn't right, just reach out — we'll do our best to make it right.